J Kiss LLC
A Dallas–Fort Worth hauling company that takes quotes, books jobs, dispatches crews, hires staff and runs payroll from one connected system rather than six disconnected ones.
- My role
- Sole developer. I built the platform this business runs on and continue to ship to it.
- Built for
- Local service businesses
- Project type
- Operations platform for a service business
- Built with
- Next.js · TypeScript · Redis (Upstash) · Vercel Blob · Stripe · Twilio · Resend · Vercel
The story
What problem existed, and what we built.
The problem
A growing service business collects work from everywhere — phone calls, texts, a form, word of mouth — and then has to turn that into a scheduled crew, a truck, an invoice and a paycheck. Every hand-off between those steps is a place where a job gets lost, double-booked, or done and never billed.
What I built
One platform that carries a job from first inquiry to final payment. A customer gets an instant estimate from a guided quote wizard; the job becomes a dispatchable booking; the crew is scheduled; the invoice and the payroll entry come out the other end without anybody re-typing anything.
What it had to achieve
- Turn an inquiry into a scheduled, priced job without a phone tag loop
- Give the office one screen for the day instead of a whiteboard and a group chat
- Make hiring a pipeline instead of a pile of texts
- Pay people from records the system already has
The customer's experience
Someone with a garage full of furniture answers a handful of plain questions and gets a price. They book a window. They get a confirmation, and then updates as the job moves — instead of waiting on a callback that may or may not come.
What customers can do
- A guided quote wizard that returns a real estimate, not 'we'll call you back'
- Online booking with confirmations
- Job tracking so the customer knows where things stand
- An apply-online careers portal for people who want to work there
The owner & staff experience
The morning starts on the dispatch board rather than in a text thread. Jobs, crews and trucks are all in one view. Applications land in a pipeline. On Friday, payroll draws on the statements the system has been keeping all along.
What the business can do
- Dispatch board — who is doing what, in which truck, today
- Crew scheduling and staff records
- Invoicing and payments
- Payroll with historical statements, contractor addresses and a Friday pay-period schedule
- An applicant tracking system for hiring
- A communication center so customer messages live with the job, not in a personal phone
How it works
Architecture & integrations.
How the application, data, access controls, and connected services work together.
One job record, many stages
A quote, a booking, a dispatched job and an invoice are all the same underlying record moving through stages. Nothing is re-keyed, so nothing drifts out of sync.
Roles that match the org chart
Owner, office staff and crew see genuinely different systems. Permissions are enforced on the server, so the interface hiding a button is not the only thing protecting the data.
Guarded messaging
Email and in-app notifications support automated reminders. Customer SMS uses an explicit staff action, with messaging policy enforced in application code.
Bookings that can't collide
The booking path is protected against a customer double-submitting and against two requests claiming the same capacity — the kind of bug that shows up as a mystery duplicate job weeks later.
Design decisions
The choices that shaped it — and why.
An instant estimate, honestly bounded
The quote wizard gives a real number where it safely can and routes to manual pricing where it can't, rather than guessing and then walking the customer back down.
Staff-controlled SMS
The messaging integration separates staff-triggered text messages from automated email and in-app notifications.
How it was built
Development process
- 1Built the booking, invoicing and payments core first
- 2Added the careers portal and applicant tracking as hiring became the bottleneck
- 3Layered on the quote concierge wizard
- 4Hardened the booking pipeline with end-to-end tests after real-world edge cases appeared
- 5Added payroll statements, contractor addresses and the Friday pay schedule
- 6Designed shared job records to support related operational workflows
Technical overview
Technology & implementation
Technology stack
- Next.js
- TypeScript
- Redis (Upstash)
- Vercel Blob
- Stripe
- Twilio
- Resend
- Vercel
Implementation scope
Sole developer. I built the platform this business runs on and continue to ship to it.
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Tell me how your days go and what you'd like to stop doing by hand. I'll tell you honestly what would help.